Terms & Conditions

Effective Date: April 18, 2025

Last Updated: April 23, 2025

At Zyloquest, we are committed to providing the highest quality platform while adapting to evolving technologies and best practices. As part of this commitment, we periodically evaluate and update our platform, tools, and features. This Legacy Policy outlines our approach to handling legacy features, tools, and data to ensure a seamless transition for our users.

1. Definition of Legacy Features

  • Company, We, Us, or Our refers to Zyloquest, its affiliates, and team members.
  • User, You, Your refers to any individual or entity using our Services.
  • Services refer to the Zyloquest gamification plantform, including all software, APIs, documentation, and support.
  • Account refers to the registered user profile required to access and use the Services.
  • Subscription Plan refers to the pricing and usage tiers for accessing our Services.
  • Confidential Information refers to all non-public data exchanged between the parties.
  • Applicable Laws refer to all national and international laws, regulations, and compliance standards governing the use of our Services.
  • Third-Party Services refer to external applications, tools, or integrations used in conjunction with our Services.


2. Acceptance of Terms

By accessing or using ZyloQuest, you acknowledge that you have read, understood, and agreed to be bound by these Terms. Your continued use of the Services constitutes acceptance of any updated Terms. If you do not agree, you must discontinue use immediately.

3. Eligibility & Account Registration
3.1 Eligibility

To use ZyloQuest, you must be at least 18 years old and legally capable of entering into a binding agreement. If you are using the Services on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

3.2 Account Creation

To access certain features of the Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. We are not liable for any unauthorized access to your account.

3.3 Account Suspension & Termination

We reserve the right to suspend, restrict, or terminate your access to our Services if:

  • You violate these Terms or any Applicable Laws.
  • You engage in fraudulent, abusive, or illegal activities.
  • Your subscription fees remain unpaid beyond the due date.
  • Your actions harm the security, integrity, or reputation of Zyloquest.
  • You misuse the Services in a way that impacts other users or system performance.
4. License & Permitted Use
4.1 License Grant

We grant you a limited, non-exclusive, non-transferable, and revocable license to use our Services strictly as outlined in these Terms. This license does not transfer any ownership rights.

4.2 Restrictions

You shall not:

  • Modify, reverse-engineer, decompile, or disassemble any part of our software.
  • Use our Services to distribute malware, spam, or illegal content.
  • Circumvent any security measures or attempt unauthorized access.
  • Use Zyloquest for any purpose other than software testing automation.
  • Resell, sublicense, or redistribute any part of our Services without explicit permission.
  • Use automated bots or scripts to manipulate or exploit our Services.
5. Your Responsibilities

In addition to the obligations outlined above, you agree to:

  • Account Security: Maintain the confidentiality of your account credentials and immediately notify us of any unauthorized use or security breaches.
  • Accurate Information: Provide and maintain accurate, current, and complete information during registration and while using the Services.
  • Compliance: Use the Services in compliance with all Applicable Laws, regulations, and third-party agreements.
  • Proper Use: Follow all guidelines, instructions, and policies provided by Zyloquest regarding the use of the Services.
6. Services

Zyloquest offers a range of test automation solutions including, but not limited to, software testing, API testing, and integration support.

  • Scope of Services: The Services are designed to assist with the automation and management of software testing processes.
  • Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Services at our sole discretion.
  • Availability: While we strive to maintain a high level of service availability, we do not guarantee uninterrupted, timely, or error-free operation.
7. User Content
7.1 Responsibility for Content:

You are solely responsible for any data, text, images, software, or other materials (“User Content”) that you upload, post, or otherwise transmit through the Services.

7.2 Grant of License:

By submitting User Content, you grant Zyloquest a non-exclusive, worldwide, royalty-free, transferable license to access, use, reproduce, modify, adapt, publish, translate, distribute, and display such content solely as is reasonable and necessary for Service Provider to operate, promote and improve its Services.

7.3 Prohibited Content:

You agree not to upload or transmit any content that is unlawful, defamatory, obscene, or infringes upon any intellectual property or proprietary rights of any third party.

7.4 Monitoring:

While we may monitor User Content to ensure compliance with these Terms, we do not guarantee any review or pre-approval, and we are not responsible for any User Content posted by users.

8. Warranties & Disclaimers
8.1 Disclaimer of Warranties:

The Services are provided on an “as is” and “as available” basis without any warranties, either express or implied. Zyloquest expressly disclaims:

  • Any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • Any warranty that the Services will meet your requirements or be available without interruption, error-free, or secure.

Customer acknowledges that there are risks inherent in internet connectivity that could result in loss of customer privacy, data, confidential information and property.

8.2 No Guarantee of Service:

While we make efforts to ensure the reliability and quality of the Services, we do not warrant that the Services will be error-free or that defects will be corrected.

8.3 Third-Party Services:

Any integrations or links to third-party services are provided solely as a convenience. Zyloquest does not warrant or assume responsibility for any third-party services, and your use of such services is subject to the terms and conditions of the respective providers.

9. Data Privacy & Security
9.1 Data Protection:

We collect and process user data in accordance with our Privacy Policy. By using our Services, you consent to the collection, processing, and storage of your data.

9.2 Security Measures:

We implement reasonable security measures to protect your data. However, we cannot guarantee complete security and recommend that you take appropriate measures to protect sensitive information.

9.3 Third-Party Integrations:

Zyloquest may integrate with third-party applications for enhanced functionality. Users acknowledge that third-party services are governed by their respective terms and policies.

10. Intellectual Property Rights

All intellectual property rights, including trademarks, copyrights, and patents related to Zyloquest and the Services, remain the sole property of the Company.

  • Usage Restrictions: You may not use any of our intellectual property without prior written consent.
11. Confidentiality

Both parties agree to maintain the confidentiality of any non-public information exchanged during the course of using the Services.

  • Disclosure: Neither party will disclose such confidential information to third parties without prior written consent, except as required by law.
12. Disclaimer of Warranties

We provide the Services "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted, error-free operation or that our Services will meet your expectations.

  • Indirect, incidental, or consequential damages.
  • Data loss, business interruptions, or loss of profits resulting from the use of our Services.
  • Claims arising due to violations of regulatory compliance by users.
  • Unauthorized access to user accounts due to negligence in maintaining login credentials.
13. Limitation of Liability

To the extent permitted by law, Zyloquest shall not be liable for any:

14. Miscellaneous
14.1 Entire Agreement:

These Terms, together with any policies or guidelines referenced herein, constitute the entire agreement between you and Zyloquest regarding the use of the Services.

14.2 Severability:

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14.3 Force Majeure:

Zyloquest shall not be liable for any failure to perform its obligations due to causes beyond its reasonable control, including natural disasters, strikes, or other events of force majeure.

15. Refund and Cancellation Policy
15.1 Refund Policy

We strive to provide a transparent experience for all users. Please carefully review our refund terms before subscribing to any paid plan:

  • No Refunds Offered: We do not offer refunds for any of our paid plans or services, regardless of usage or early termination by the user..
  • Free Trial Encouraged: To ensure our platform meets your expectations, we offer a free trial period with full access to core features. We strongly encourage users to take advantage of this trial to evaluate the platform before making a purchase decision.
  • Informed Commitment: By subscribing to any of our paid plans, you acknowledge and agree that all fees are non-refundable, even if the subscription is terminated before the end of the billing cycle.
15.2 Cancellation Policy

We aim to provide flexibility while maintaining the integrity of our subscription-based model. Users can manage their subscriptions as follows:

    • Cancel Anytime: Users may cancel their subscription at any time during the billing cycle. Cancellation will prevent future renewals but will not affect access to the current paid period.
    • No Pro-Rata Refunds: Upon cancellation, the subscription remains active until the end of the current billing term. No refunds or credits will be issued for any unused portion of the subscription period.
    • How to Cancel: To cancel your subscription, users are required to send a cancellation request to our official support email at [support@yourdomain.com]. Please include your registered account details to expedite the process.
    • Data Responsibility: Users are solely responsible for exporting and downloading their data as allowed in the system before cancelling their subscription or before the subscription period ends. We do not offer post-cancellation or post expiration of subscription data recovery or backup services, and no data will be retrievable once the subscription expires.
16. Contact Information

For any questions or concerns regarding these Terms, please contact us at: